OTE continued its efforts towards enhancing the quality of its customer service, which contributes towards consolidating the company's leading position in the market within a constantly shifting business environment.
Apart from the OTE Group Store network and the online ‘www.oteshop.gr’; store, which serve thousands of customers on a daily basis, OTE has established an array of specialised call centres designed to meet its clients’ needs. OTE’s call centres are certified according to the ISO 9001:2000 standard, while they are equipped with fully trained staff and state-of-the-art technological equipment. Moreover, OTE’s Customer Care employees are supported by the latest CRM (Customer Relationship Management) applications.
In 2010 the team of 30 Telecommunications Advisors, which was formed in 2009, continued its’ operation, providing support to major corporate customers, resolving day-to-day issues, thus improving the promptness of its response to technical support requests.
As a testament to OTE’s high quality services offered, during 2010, 47.500 customers returned to OTE from other Telecommunications Operators.