Building ties...With our People
Innovation through life-long Training and Education
OTE’s training programmes aim at upgrading and promoting the new training philosophy that teaches multiple skills and necessary techniques regarding good communication and the provision of quality customer services, as well as the more efficient promotion of company products and services.
In the effort to better train as well as familiarise our people with specialised knowledge that results in better adaptation to the company’s development goals, we have created a systematic training cycle consisting of the following stages:
Diagnosis of training needs
Planning - designing training programmes
Implementation of training and education programmes
Evaluation of training activities
Total hours of training
Training 2009 2010
Total training Hours 158,430 135,368
Average training hours 24 23
per trainee
Total trainees 6,853 5,895
Moreover, in 2010, in cooperation with OTEAcademy, mandatory for all employees, e-learning courses on Security Awareness were provided, aiming at providing in-depth training and awareness to all OTE employees on security issues (7,672 participants). The number of employees that were classroom trained on Compliance issues (combating Corruption) was 477, from a total of 586 employees (in scope), with a participation percentage of 81.40%.
The Security Personnel Administration Department, in cooperation with OTEAcademy, provided training to Security Personnel (94 people) on “Basic Principles of Installations Security.”
OTE Library
The OTE Main Library was created in 1949, the year OTE was founded, and includes about 10,500 books and 240 journals, which are available to all employees and telecommunications researchers. In 2010, the OTE Library served more than 570 Group employees and students who visited it, alongside with the Internet portal, www.otelibrary.gr, which has a significant number of visitors.
